Stealth Monitoring backs its powerful live monitoring and top quality IP cameras and network with a multi-level Total Service offering. Stealth Monitoring doesn't just monitor your property. We also monitor your entire surveillance data network, including cameras and DVRs. We can take immediate action when we see a property threat or detect a network problem.
The first Total Service level is the Stealth customer service platform built to serve clients whether they're a single property business or an enterprise with hundreds of locations and thousands of cameras. Stealth's proprietary camera statistics software constantly checks cameras and equipment to ensure they're working and correctly operating. It can detect problems related to power, internet, wireless, and camera outages. Both property incidents and technical issues are logged to a client database for resolution, tracking, and analysis.
The second Total Service level is live Stealth Monitoring control center support. Trained operators watch cameras and evaluate activity. They can identify down systems and perform basic troubleshooting 24/7. When they see suspicious activity they consult specific property protocols to take action. They can send audio warnings to on-site speakers and call police dispatch. Control center staff can notify the property owner and manager when there is a property incident or a technical problem.
The third Total Service level is advanced customer support. Stealth Monitoring analysts conduct video research, study significant video analytic data, and respond to customer investigation requests. Our technical support team is on call 24 hours a day to respond to customer emergencies.
Stealth Monitoring Total Service is a part of our complete security solution for superior property protection and cost savings. It’s delivered remotely through the Internet, long before a service truck could arrive on your property. The result is higher camera availability, faster support, and fewer expensive on-site service calls.