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Do You Need to Hire Dealership Service Facilitators?

Posted by Norm Charney on June 28, 2019

A search for "dealership facilitator" on a job site yields pages of results. Some dealerships use automotive consultant/facilitator or automotive sales facilitator. What does that mean? One job description says the person in this role works with the dealership managers and…

What Dealerships Absolutely Need in a Successful Work Culture

Posted by Norm Charney on June 10, 2019

Dealerships aim to differentiate themselves from the competition by enhancing the customer experience. It’s not always an easy thing to do. When customers search for vehicles to buy, they're looking for the dealership with the right inventory. Your dealership can carry the same…

How Car Dealerships Can Help Prevent This Expensive Problem

Posted by Norm Charney on June 5, 2019

The numbers aren't pretty…and these barely scratch the surface. Slidell, Louisiana: $120,000Grapeland, Texas: $50,000Clifton Park, New York: $10,000+Detroit, Michigan: $70,000Weymouth, Massachusetts: $50,000+What do all these cities have in common? In each one, a car dealership…

How Can You Increase Security, Reduce Guard Expenses and Protect Your Bottom Line?

Posted by Norm Charney on April 18, 2019

Find Out In Your Complete Guide to Securing Your Car Dealership According to Google/Comscore, 95 percent of vehicle shoppers begin their research online. So, getting consumers to their lots is a big issue for auto dealerships. Add that to the challenge of protecting valuable…

Car Thief Arrested at Auto Dealership

Posted by Norm Charney on April 16, 2019

Car lots can make ideal backdrops for criminal mischief, providing ample spots for thieves to hide. A Stealth Monitoring security operator spotted an individual moving between cars and searching through a vehicle at a Beaumont, Texas automobile complex around 1:00 in the…

Is Your Dealership Missing Out on Inventory Opportunities?

Posted by Norm Charney on April 15, 2019

A Harvard Business Review article refers to data that reveals the average U.S. vehicle shopper spends 11 hours online in searching for their next vehicle. They only spend 3.5 hours offline, which includes the trip to the dealership. It goes on to say most purchases occur in…

Hail Storms Wreak Havoc on Car Dealerships

Posted by Norm Charney on April 10, 2019

Tumultuous spring storms are not uncommon in certain parts of the United States. Every year from 2010 to 2016, National Weather Services offices across the country received an average of 6,339 reports of hail damage. Texas led the way as the state with the most hail loss claims…

Is Your Car Sales Team Leaving Money on the Table?

Posted by Norm Charney on March 27, 2019

It's hard enough to get customers to come to your car dealership. So, when they get there, you want to take advantage of every opportunity to sell them a car. It's very possible your salespeople may be losing deals by walking away to "talk to the manager" or get more…