Automotive Dealerships

If you've been reading this blog for the last year, you know supply chain problems have been a huge issue for many industries. You may also know that many of the experts quoted in stories say they don't expect it to let up any time soon. Unfortunately, they're right. The supply…

When people complain about their experiences with a dealership’s service department. They typically claim that after taking their vehicle in for service, there are new problems or damage to their vehicle. They want to know what to do if the mechanic breaks something or damaged…

No doubt, everyone is tired of the crisis. But the reality is that it still requires adapting and doing things differently. It has hit the supply chain hard creating serious and expensive bottlenecks. It has affected employment as many people lost their jobs, which created…

Most dealerships encourage nighttime browsing of their inventory areas. These dealerships realize that many vehicle shoppers don’t want to be approached by a salesperson when they are initially looking at a potential purchase. However, when suspicious and questionable behaviors…

Consumer expectations of the customer experience were redefined with the unprecedented access to information the internet provides. High levels of customer service, transparency, and communication became the minimum standard when interacting with dealerships. Out of necessity,…

As with most retail businesses, automotive dealerships have set hours in which they operate. During those hours dealerships are highly active with many different activities taking place. One key driver of dealership profits is customers bringing in their vehicles for service…

When you own or operate an automotive dealership, your main goal is to sell and service customer vehicles. However, while working hard to attract customers to your lot, you often do not present a very hardened target against theft, therefore drawing criminals in after hours. In…

According to the United Nations Office on Drugs and Crime, crime tends to peak during challenging times. Using data from the police in 15 countries, the study shows a link between economic crisis and crime. Such times see an increase in robberies, homicides, and car thefts.…